Lord of The Rings Magazine subscription...
This could also go under the "If I Ran My Business" thread
Being a big fan of Lord of The Rings (books film etc) I subscribed to the LotR Chess Magazine (I know I know not much above a trainspotter but my choice and money ok)
. In March they had a limited edition Armoured Troll figure for £11.99 (You don't need to tell me I said I KNOW ok)
So I ordered it online paid me money and sat back to wait for it, various issues dropped through the door complete with the figures but still no ltd ed armoured troll, so I sent an e-mail, I got an automated reply saying they had received my email blah blah blah. Still no response so in June I sent another e-mail again automated response....finally today I phoned them to be told "No e-mail order ever received and the armoured troll is now out of stock, we never received your e-mails and there's nothing we can do" That was it, so I asked to speak to supervisor not because of the call taker Iwas speaking to but more because I felt I hadn't had a proper explanation and no apology, when I asked to speak to the supervisor the operator asked why (I work in a call centre and do the same thing so knew where he was going) I explained it was in relation to the fact that nobody had even had the courtesy to contact me re the original order not being able to be processed.
He huffed and under his breath muttered "Fine" BIG MISTAKE HUGE MASSIVE MISTAKE, as I said I work in a call centre so I know how sensitive the headset mikes are...Got to speak to the manager oh my what fun I had, eventually she agreed to send me the new limited edition figure (the Olliphant as Samwise referred to it as) free of charge apologised that no-one had contacted me re the original "lost in cyberspace order" and apologised for the operator, who I had not had a problem with unitl he made the mistake of giving me attitude when I had been nothing but courteous and polite (really really I had)...So why has it annoyed me because I wanted the entire collection and now I am a limited edition figure short and no way of getting my hands on one so yeah pretty annoyed about that.![Crying [:'(]](/emoticons/emotion-9.gif)
The camera never lies (but the software does if you have it)
My DMC GalleryKeith